Privacy Policy

This Privacy Policy ("Policy") describes how wg777, operating the online gaming platform at wg777.im ("the Platform", "we", "us", "our"), collects, uses, stores, shares, and protects the personal data of individuals who visit, register on, or interact with the Platform.

This Policy applies to all personal data collected through:

• The wg777.im website and any associated mobile-optimised interfaces;
• Account registration and verification processes;
• Financial transactions including deposits and withdrawals in Indonesian Rupiah (IDR);
• Customer support interactions via live chat or email;
• Participation in promotions, surveys, or feedback programmes;
• Cookies and analytics technologies deployed on the Platform.

By registering an account on wg777 or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you should cease using the Platform and may request account closure in accordance with our Terms & Conditions.

2.1 wg777, operating through wg777.im, acts as the data controller for all personal data collected through the Platform. As data controller, wg777 determines the purposes for which, and the means by which, your personal data is processed.

2.2 wg777 is an internationally operated online gaming platform. The Platform is accessible to users in Indonesia and is specifically designed to serve the Indonesian market with local payment integrations (BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, LinkAja), Indonesian Rupiah (IDR) transactions, and 24/7 Indonesian-speaking support.

2.3 All privacy-related enquiries and data subject requests should be directed to the wg777 data protection team via the contact details provided in Clause 16 of this Policy.

wg777 collects several categories of personal data depending on how you interact with the Platform:

3.1 Sensitive Data. wg777 does not intentionally collect special categories of sensitive personal data (such as religious beliefs, political opinions, or health information) from members. To the extent that any such data is incidentally disclosed during a support interaction, it will not be stored or processed beyond what is strictly necessary to resolve your query.

wg777 collects personal data through the following channels:

• Directly from you — when you complete the account registration form, submit KYC documents, make a deposit or withdrawal request, contact the support team, or participate in a promotion;
• Automatically — through cookies, web beacons, server logs, and analytics tools that record technical and usage data when you access the Platform (see Clause 8 for full cookie details);
• From payment providers — transaction confirmation data from BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and LinkAja when you initiate deposits or withdrawals;
• From identity verification partners — confirmation of identity document authenticity during KYC processes;
• From fraud prevention services — device fingerprint and behavioural risk scores used to detect multi-accounting or suspicious activity.

wg777 uses the personal data it collects for the following purposes:

• Account management — creating, maintaining, and securing your wg777 account; processing login authentication; managing password resets;
• Identity verification (KYC) — confirming your age (21+), identity, and payment method ownership as required under responsible gaming and anti-money-laundering obligations;
• Payment processing — facilitating deposits and withdrawals in IDR through your nominated bank accounts and e-wallets;
• Service delivery — providing access to sports betting markets (including BRI Liga 1, EPL, Champions League, Piala AFF), live casino games, slots, togel (Indonesia's traditional numbers lottery), and other Platform products;
• Fraud and security — detecting and preventing unauthorised account access, multi-accounting, money laundering, and other prohibited activities;
• Responsible gaming — monitoring betting patterns to identify signs of problem gambling and administering self-exclusion or limit requests;
• Customer support — responding to your enquiries, resolving disputes, and processing complaints;
• Legal compliance — meeting applicable regulatory obligations including record-keeping, reporting, and responding to lawful requests from competent authorities;
• Platform improvement — analysing aggregated usage data to improve site performance, game selection, and user experience;
• Marketing — sending promotional offers, bonus notifications, and seasonal campaigns where you have opted in to receive such communications (see Clause 13).

wg777 processes your personal data on the following legal bases:

• Contractual necessity — processing required to perform the contract between you and wg777 (your account Terms & Conditions), including account management, payment processing, and game access;
• Legal obligation — processing necessary to comply with applicable law, including KYC verification, anti-money-laundering checks, and responses to regulatory or law enforcement requests;
• Legitimate interests — processing carried out for wg777's legitimate business interests, including fraud prevention, network security, platform analytics, and responsible gaming monitoring, where those interests are not overridden by your privacy rights;
• Consent — processing based on your freely given, specific, and informed consent, including the sending of marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7.1 wg777 does not sell or rent your personal data to any third party. We share data only in the following circumstances and only to the extent necessary:

• Payment service providers — banks (BCA, BRI, BNI, Mandiri, CIMB Niaga) and e-wallet operators (OVO, DANA, GoPay, ShopeePay, LinkAja) receive the transaction data necessary to process your deposits and withdrawals;
• KYC and identity verification partners — third-party verification services receive copies of identity documents submitted during the KYC process solely for the purpose of confirming document authenticity;
• Game studio providers — studios including Pragmatic Play, Pocket Games Soft, Evolution Gaming, Spribe, NetEnt, and Microgaming may receive a pseudonymous player identifier to deliver personalised game sessions; they do not receive your full name, contact details, or financial data;
• Fraud prevention and security services — risk and device-fingerprint data may be shared with anti-fraud platforms to identify and prevent prohibited activities;
• Legal and regulatory authorities — wg777 will disclose personal data to competent authorities, courts, or regulators when legally required to do so by binding law or lawful order;
• Business transfers — in the event of a merger, acquisition, or sale of wg777's business or assets, personal data held by wg777 may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

8.1 wg777 uses cookies and similar tracking technologies (web beacons, pixel tags, local storage) to operate and improve the Platform. Cookies are small text files stored on your device when you visit wg777.im.

8.2 wg777 uses the following categories of cookies:

• Strictly necessary cookies — essential for the Platform to function. These enable login session management, security tokens, and payment flow continuity. They cannot be disabled without breaking core Platform functionality;
• Performance and analytics cookies — collect anonymised data about how visitors interact with the Platform (pages visited, session duration, error logs) to help wg777 identify and resolve issues and improve user experience;
• Functional cookies — remember your preferences such as language settings, game lobby filters, and deposit limit configurations to provide a more personalised experience;
• Marketing and targeting cookies — used only where you have provided consent, to deliver relevant promotional offers and to measure the effectiveness of marketing campaigns.

8.3 You can manage or withdraw consent to non-essential cookies through your browser settings at any time. Disabling certain cookies may affect the availability or performance of some Platform features. Note that strictly necessary cookies are exempt from consent requirements as they are essential for service delivery.

9.1 wg777 retains personal data for as long as is necessary to fulfil the purposes described in this Policy, unless a longer retention period is required by applicable law.

9.2 The following retention periods apply as a general guide:

• Active account data — retained for the duration of your account relationship with wg777;
• Account data following closure — retained for a minimum of five (5) years after account closure for anti-money-laundering compliance, dispute resolution, and regulatory record-keeping purposes;
• Transaction records — retained for a minimum of five (5) years in accordance with applicable financial record-keeping obligations;
• KYC documents — retained for the same period as transaction records, or longer if required by regulatory instruction;
• Support communications — retained for up to three (3) years from the date of the last interaction;
• Marketing preference records — retained for the duration of the account relationship plus one (1) year to demonstrate consent and opt-out compliance.

9.3 When data is no longer required for the purposes for which it was collected and the applicable retention period has expired, wg777 will securely delete or anonymise that data.

10.1 wg777 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and wg777 servers;
• Encrypted storage of sensitive data fields including financial account identifiers and identity document copies;
• Role-based access controls limiting staff access to personal data to those with a demonstrable operational need;
• Regular security assessments and penetration testing of Platform infrastructure;
• Multi-factor authentication requirements for internal administrative systems;
• Continuous monitoring for suspicious access patterns, data exfiltration attempts, and system intrusions.

10.2 Data Breach Response. In the event of a personal data breach that poses a risk to your rights and freedoms, wg777 will notify affected members without undue delay and will take immediate remedial action to contain and mitigate the impact of the breach.

As a data subject, you hold a number of rights over your personal data held by wg777. These rights and how to exercise them are set out below:

11.1 How to Exercise Your Rights. To exercise any of the above rights, please contact the wg777 data protection team using the details in Clause 16. wg777 will respond to all verifiable data subject requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days, in which case wg777 will notify you of the extension and the reason for it.

11.2 Identity Verification. For your security, wg777 may request proof of identity before processing a data subject request, to ensure that data is not disclosed to or altered by unauthorised parties.

12.1 wg777 performs mandatory age verification checks as part of the account registration and KYC process. Any account found to belong to an individual under 21 years of age will be immediately closed and any funds held in that account will be returned to the payment method from which they were deposited, less any bonuses received.

12.2 If you believe that a minor has registered an account on wg777 or that a minor in your household has accessed the Platform, please contact our support team immediately at the contact details in Clause 16. wg777 takes the protection of minors very seriously and will act promptly on any such report.

12.3 Parents and guardians are encouraged to use parental control software on shared devices to prevent minors from accessing online gaming platforms. wg777 is not liable for access by minors that results from a failure to secure shared household devices.

13.1 wg777 may send you promotional communications — including bonus offers, new game announcements, seasonal campaigns tied to Indonesian events such as Idul Fitri, Imlek, and Indonesian Independence Day, and personalised recommendations — by SMS, email, or in-platform notification, but only where you have provided explicit opt-in consent.

13.2 Opting Out. You may withdraw consent to receive marketing communications at any time by:

• Updating your communication preferences in the notification settings section of your wg777 account dashboard;
• Clicking the unsubscribe link included in any marketing email;
• Contacting the wg777 support team directly via live chat or email.

Opt-out requests are processed within 5 business days. Note that opting out of marketing communications does not affect the delivery of transactional communications (such as deposit confirmation, withdrawal status, and account security alerts) — these are sent irrespective of marketing preferences as they are necessary for account operation.

13.3 wg777 does not share your contact details with third-party marketers. All marketing communications you receive are sent exclusively by wg777 or on wg777's behalf by contracted marketing service providers bound by data processing agreements.

14.1 The wg777 platform is a closed environment. All navigation links within wg777.im point to internal pages. wg777 does not embed third-party advertising networks or social media widgets that independently collect your data without your knowledge.

14.2 Game content delivered by third-party studios (Pragmatic Play, Pocket Games Soft, Evolution Gaming, Spribe, NetEnt, Microgaming, and others) is hosted within the wg777 platform environment. These studios may process a pseudonymous session identifier to deliver the game experience; they do not receive your personal identity or payment data directly from wg777.

14.3 wg777 is not responsible for the privacy practices of third-party payment providers (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja) once you leave the wg777 platform to complete a transaction through their own applications or portals. We recommend reviewing the privacy policies of those providers directly.

15.1 wg777 may update this Privacy Policy from time to time to reflect changes in our data practices, Platform features, or applicable law. When material changes are made, the "Last Updated" date at the top of this page will be revised and, where practicable, wg777 will notify registered members via email or in-platform notification.

15.2 Your continued use of the wg777 platform following the posting of an updated Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should cease using the Platform and may request account closure in accordance with our Terms & Conditions.

15.3 Previous versions of this Policy are available on request from the wg777 support team.

For all privacy-related enquiries, data subject requests, or complaints regarding wg777's handling of your personal data, please contact our data protection team using the following details:

16.1 Complaints. If you are dissatisfied with wg777's response to a privacy complaint, you have the right to escalate the matter to the relevant supervisory authority in your jurisdiction. wg777 will cooperate fully with any such regulatory process.

16.2 wg777's support team includes native Indonesian-speaking agents available around the clock across Western Indonesia Time (WIB, UTC+7), Central Indonesia Time (WITA, UTC+8), and Eastern Indonesia Time (WIT, UTC+9). You may communicate with the support team in either English or Indonesian; however, formal data subject requests should be submitted in English to ensure accurate and complete processing.